Health Services in Mumbai | DocSmart. With an attempt to make DOCSMART a safe space for patients and healthcare professionals to interact, the platform comes with the concept of Red Flags and Black Flags.
Throwing more light on this, Dr. Deepak says, “Healthcare today is faced with many challenges. Patients and relatives often tend to get abusive and violent”.
At DOCSMART, we allow the doctors and service providers to Red Flag such a person which is seen across the system by other service providers (after approval from the DOCSMART Admin).
This shall act as a deterrent for patients from being abusive.
Often patients do not pay the legitimate charges of the doctors and service providers, for this Black flagging is a mechanism where the balance payable of the patient is seen as a percentage (if above 20 percent) to all the service providers.
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