Chat Support Service Provider | Ascent BPO Services. Ascent BPO is one the trusted chat support companies that aims at reducing wait times and increasing customer satisfaction with real-time assistance.
You can hire our chat support service if your in-house team is busy with some core work.
Live chat window: This is the main interface where customers can communicate with agents in real time. It should be easy to find and use, and it should provide a clear view of the conversation history.
Agent availability: Customers should be able to see if there are agents available to chat before they start a conversation. This can help to reduce wait times and frustration.
Offline messaging: If there are no agents available to chat, customers should be able to leave a message that will be answered by an agent when they come online.
File sharing: Customers should be able to share files with agents, such as screenshots or documents that can help to diagnose a problem.
Cobrowsing: This feature allows agents to see what customers are seeing on their screens, which can be helpful for troubleshooting technical issues.
Chat transcripts: Customers should be able to save transcripts of their chat conversations for future reference.
Features:
- Chat support service provider
- Chat support service
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