IVRs are used by companies or contact centers to route calls based on the choices made by the caller.
Through these choices, it can determine if the caller wants to contact the billing department, the technical support team, or simply wants to talk to a human operator.
It’s also used to provide information like promos, updates, or other important information or instructions.One example is to inform callers that the system will record calls and will ask if they want to proceed.
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